Rentavoq operator subscription agreement

This Operator Subscription Agreement (the "Agreement") is entered into as of the Effective Date of the applicable Order Form by and between Rentavoq [final legal entity name to be confirmed], an Indiana company ("Rentavoq"), and the operator customer identified on the Order Form ("Operator"). Rentavoq and Operator are each a "Party."

This Agreement, together with each Order Form, the Terms of Service, the Acceptable Use Policy, the Privacy Policy, and the Data Processing Addendum (each incorporated by reference), governs Operator's subscription to the Rentavoq platform (the "Platform").

1. Definitions

"Order Form" — an ordering document specifying subscribed modules, fees, term, and any custom terms.
"Subscription Term" — the period stated in the Order Form.
"Modules" — the functional components of the Platform (fleet, bookings, payments, contracts, inspections, claims, telematics, messaging, analytics, storefronts, marketplace).
"Operator Data" — data submitted by or on behalf of Operator, including renter data.
"Documentation" — Rentavoq's published product documentation.
Capitalized terms not defined here have the meaning in the Terms of Service.

2. Provision of the Platform

2.1 Subject to this Agreement, Rentavoq will make the subscribed Modules available to Operator during the Subscription Term for Operator's internal business use, and grants a non-exclusive, non-transferable, non-sublicensable right of access.

2.2 Onboarding. Rentavoq provides self-serve onboarding at no setup fee, consistent with its zero-setup-fee model. Optional paid professional services or migration assistance may be described in an Order Form or statement of work.

2.3 Storefronts. Rentavoq will provision Operator-branded renter storefronts as part of the subscription, subject to the Documentation and brand guidelines.

2.4 Marketplace (optional). If Operator opts in to the cross-operator marketplace, additional marketplace terms and fees apply.

3. Fees, billing, and taxes

3.1 Subscription fees. Operator will pay the fees stated in the Order Form. Rentavoq's model is zero setup fee with flat monthly pricing; specific amounts, billing frequency, and any usage- or transaction-based components are set in the Order Form.

3.2 Billing and payment. Fees are billed in advance via Stripe on the schedule stated in the Order Form. Operator authorizes recurring charges to its payment method on file.

3.3 Transaction and payment-processing fees. Renter payment processing is handled via Stripe and Stripe Connect and is subject to Stripe's fees and agreements. Any Rentavoq platform transaction fee is stated in the Order Form.

3.4 Price changes. Rentavoq may change fees effective at the next renewal with at least 30 days' notice.

3.5 Late payments. Overdue amounts accrue interest at the lesser of 1.5% per month [rate to be confirmed] or the legal maximum; Rentavoq may suspend service for non-payment after notice.

3.6 Taxes. Fees are exclusive of taxes; Operator is responsible for all applicable taxes other than taxes on Rentavoq's net income. Operator is solely responsible for rental, sales, and use taxes arising from its rental business.

3.7 No refunds except as expressly provided or required by law.

4. Term, renewal, and termination

4.1 Term. This Agreement begins on the Effective Date and continues for the Subscription Term.

4.2 Renewal. Unless the Order Form states otherwise, the subscription auto-renews for successive periods equal to the initial term unless either Party gives 30 days' notice of non-renewal before the end of the then-current term.

4.3 Termination for cause. Either Party may terminate for the other's material breach not cured within 30 days of written notice. Rentavoq may terminate immediately for Acceptable Use Policy violations that create legal or security risk.

4.4 Termination for insolvency. Either Party may terminate if the other becomes insolvent or enters bankruptcy proceedings.

4.5 Effect of termination. Access ceases; accrued fees become due; Operator may export Operator Data during the post-termination window in Section 8.4.

4.6 Suspension. Rentavoq may suspend per the Terms of Service (breach, security risk, non-payment, or legal requirement).

5. Service level and support

5.1 Availability. Rentavoq will use commercially reasonable efforts to keep the Platform available. The specific monthly availability target and any service-credit schedule are stated in the Order Form or an SLA exhibit. [Availability target and credit schedule are being finalized and are not published until then.]

5.2 Excused downtime. Scheduled maintenance (with prior notice), emergency maintenance, force-majeure events, third-party service outages (for example Stripe, Bouncie, Canopy Connect, Persona, Twilio, or Postmark), and issues caused by Operator or its configuration are excluded from any availability measurement.

5.3 Service credits. Where an SLA exhibit applies, service credits are Operator's exclusive remedy for missed availability targets, per the schedule and caps stated there. [Schedule to be finalized.]

5.4 Support. Rentavoq provides support via the channels and target response times stated in the Order Form or Documentation.

5.5 Maintenance. Rentavoq will use reasonable efforts to notify Operator of scheduled maintenance in advance.

6. Operator obligations

6.1 Operator will use the Platform in compliance with the Terms of Service, the Acceptable Use Policy, and applicable law, and is solely responsible for its rental business, licensing, insurance, tax, consumer-disclosure, and renter-consent obligations as described in the Terms of Service.

6.2 Operator is responsible for the accuracy and legality of Operator Data and for its users' actions.

6.3 Operator will maintain accounts in good standing with required third-party services (for example Stripe and Stripe Connect).

7. Third-party services

7.1 The Platform integrates with Bouncie, Canopy Connect, Stripe, Stripe Identity / Persona, e-sign, tolls and citations providers, Twilio, and Postmark. Operator's use of each is subject to that provider's terms. Rentavoq is not responsible for third-party service performance, availability, or determinations.

7.2 Verification and AI outputs are advisory; Operator retains final decision-making, including key handoff and damage and claims determinations.

8. Data ownership, protection, and portability

8.1 Ownership. As between the Parties, Operator owns Operator Data; Rentavoq owns the Platform and all related IP.

8.2 License to Rentavoq. Operator grants Rentavoq the license described in the Terms of Service to host and process Operator Data to provide the Platform.

8.3 Data protection. Rentavoq processes renter personal data as Operator's processor under the Data Processing Addendum, which is incorporated by reference and controls over any conflicting data-protection term.

8.4 Export and deletion. Upon termination, Rentavoq will make Operator Data available for export for 30 days in a commercially reasonable format, then delete or de-identify it per the DPA and applicable retention laws.

8.5 Aggregated and de-identified data. Rentavoq may use aggregated and de-identified data as described in the Terms of Service.

9. Confidentiality

Each Party will protect the other's Confidential Information as described in the Terms of Service. Pricing and non-public Platform information are Rentavoq's Confidential Information.

10. Warranties and disclaimers

10.1 Rentavoq warrants that during the Subscription Term the Platform will perform materially in accordance with the Documentation; Operator's exclusive remedy for breach is Rentavoq's reasonable efforts to correct or, failing that, termination and a pro-rata refund of prepaid unused fees.

10.2 EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS," AND RENTAVOQ DISCLAIMS ALL IMPLIED WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Indemnification

Indemnification obligations by Operator and by Rentavoq are as set forth in the Terms of Service, which apply to this Agreement.

12. Limitation of liability

The limitation of liability in the Terms of Service (no indirect damages; 12-month-fees cap; carve-outs) applies to this Agreement.

13. Insurance (Rentavoq)

Rentavoq will maintain commercially reasonable insurance, including commercial general liability and technology E&O / cyber coverage [amounts to be confirmed], and will provide certificates on request.

14. Governing law and disputes

This Agreement is governed by Indiana law; dispute resolution, venue, and any arbitration or class-waiver terms are as set forth in the Terms of Service.

15. General

15.1 Order of precedence. In case of conflict: the Order Form's specific terms → this Agreement → the Terms of Service → other incorporated policies (except the DPA controls for data-protection matters).

15.2 Assignment, force majeure, notices, entire agreement, amendments, severability, waiver, independent contractors, counterparts, e-signatures — standard provisions apply.

15.3 Publicity. Rentavoq will identify Operator as a customer and use its name or logo only with prior consent.

15.4 Notices. To Rentavoq: legal@rentavoq.com [notice contact to be confirmed]. To Operator: the Order Form contact.