Rentavoq terms of service
These Terms of Service (the "Terms") govern access to and use of the Rentavoq software-as-a-service platform, websites, applications, and related services (collectively, the "Platform") provided by Rentavoq [final legal entity name to be confirmed], an Indiana company ("Rentavoq," "we," "us," or "our").
These Terms apply to operator customers — businesses and individuals that license the Platform to operate a vehicle- or asset-rental business ("you," "Operator," or "Customer"). Separate terms govern renters and end users who transact through Operator storefronts.
Important — arbitration and class-action waiver (Section 19). These Terms contain a dispute-resolution clause that may include binding arbitration and a class-action waiver affecting your legal rights. Please read carefully. [Final venue and arbitration selection to be confirmed with Indiana counsel.]
1. Acceptance of terms
1.1 By clicking "I agree," signing an Order Form, or accessing or using the Platform, you agree to these Terms. If you are entering into these Terms on behalf of an entity, you represent that you are authorized to bind that entity.
1.2 If a separately executed Operator Subscription Agreement or master services agreement exists between you and Rentavoq, that agreement controls to the extent of any conflict with these Terms.
1.3 You must be at least eighteen (18) years old and capable of forming a binding contract.
2. Definitions
- "Order Form" means an ordering document or online sign-up specifying subscribed modules, fees, and term.
- "Operator Data" means data submitted by or on behalf of Operator, including renter records, bookings, vehicle and fleet data, and content.
- "Renter" means an end user who reserves, pays for, or rents an asset through an Operator storefront.
- "Storefront" means the Operator-branded renter-facing site or app provisioned via the Platform.
- "Documentation" means Rentavoq's published user guides and technical documentation.
- "Third-Party Services" means services integrated with the Platform but provided by third parties (for example Stripe, Bouncie, Canopy Connect, Persona, Twilio, and Postmark).
3. The Platform and modules
3.1 Scope. Subject to these Terms and your Order Form, Rentavoq grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the Subscription Term for your internal business operations.
3.2 Modules. The Platform may include modules for fleet management, bookings, payments, contracts, inspections, claims, telematics, messaging, analytics, brandable renter storefronts, and an optional cross-operator marketplace. Availability of specific features may vary by plan.
3.3 Extensibility. The Platform is designed to support car rentals and may be extended to other rentable assets. New asset categories may be subject to additional terms.
3.4 Updates. We may modify, add, or remove features. We will not materially reduce core functionality of a paid module during a paid term without providing a substantially equivalent alternative or a pro-rata refund.
4. Account registration and security
4.1 You must provide accurate registration information and keep it current.
4.2 You are responsible for safeguarding credentials and for all activity under your account, including that of your users, staff, and any sub-accounts. Notify us promptly of any unauthorized use.
4.3 You are responsible for configuring role-based access and permissions for your users.
5. Operator responsibilities and regulatory compliance
5.1 You are the merchant and rental business of record. You alone are responsible for your rental operations, including pricing, rental agreements with Renters, vehicle condition and safety, maintenance, registration, titling, and roadside obligations.
5.2 Licensing and law. You are responsible for obtaining and maintaining all licenses, registrations, permits, insurance, and tax registrations required to operate a rental business in each jurisdiction where you operate, including any state or local car-rental, motor-vehicle-rental, or peer-to-peer vehicle-sharing requirements.
5.3 Insurance. You are responsible for maintaining commercial auto, garage, liability, and any other insurance required by law and by your risk profile, and for any coverage offered to Renters. Rentavoq is not an insurer, insurance producer, or broker and does not provide insurance. Any embedded-insurance or verification features merely facilitate third-party offerings.
5.4 Renter-facing terms. You are responsible for your own rental agreements, Storefront terms, and privacy disclosures presented to Renters, and for their legal sufficiency in your jurisdictions. Rentavoq templates are drafting aids only, not legal advice.
5.5 Consumer protection and disclosures. You are responsible for compliance with consumer-protection, advertising, pricing-disclosure, fee-transparency, toll and citation pass-through, and deposit-handling laws applicable to your business.
5.6 Telematics and driver consent. You are responsible for obtaining any consents and providing any notices required for GPS/telematics tracking, recording, and driver or renter monitoring in the applicable jurisdictions.
5.7 Platform-to-platform verticals. For gig/rideshare and Turo-listed vehicles, you are responsible for complying with the terms, policies, and eligibility rules of those third-party platforms.
6. Renters and end users
6.1 The relationship for any rental transaction is between you and your Renter. Rentavoq is not a party to that transaction and is not a rental company, agent, or broker with respect to Renters.
6.2 You are responsible for resolving disputes, claims, refunds, damage claims, deposits, and chargebacks with your Renters, subject to applicable payment-processor rules.
6.3 The optional cross-operator marketplace, if enabled, may surface your listings to Renters of other operators or vice versa. Additional marketplace terms apply.
7. Payments, fees, and taxes
7.1 Subscription fees. Fees, billing frequency, and included modules are set in your Order Form or the Operator Subscription Agreement. Rentavoq's stated model is zero setup fee with flat monthly pricing; specific pricing is defined in the Order Form.
7.2 Payment processing. Renter payments, deposits, holds, and payouts are processed through Stripe (including Stripe Connect). Your use of Stripe is subject to the applicable Stripe agreements, and you must maintain a Stripe or Connect account in good standing. Rentavoq does not hold Renter funds except as expressly described in the Documentation.
7.3 Platform and transaction fees. If applicable, Rentavoq may charge transaction, processing, or marketplace fees as disclosed in your Order Form.
7.4 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, rental, excise, and similar taxes arising from your rental business and, where applicable, from your subscription (other than taxes on Rentavoq's net income).
7.5 Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month [rate to be confirmed] or the maximum permitted by law, and we may suspend access for non-payment after notice.
7.6 No refunds. Except as expressly stated, fees are non-refundable.
8. Third-party services and integrations
8.1 The Platform integrates with Third-Party Services including Bouncie (telematics), Canopy Connect (insurance verification), Stripe (payments), Stripe Identity / Persona (identity/KYC), e-sign providers, tolls and citations providers, Twilio (SMS), and Postmark (email). Your use of each Third-Party Service is governed by that provider's own terms and privacy policy.
8.2 Rentavoq does not control and is not responsible for Third-Party Services, their availability, accuracy, or acts and omissions. Verification results (for example identity, license, and insurance) are provided "as is" and do not constitute a guarantee. You remain responsible for final decisions, including key handoff.
8.3 If a Third-Party Service becomes unavailable or changes, Rentavoq may modify or discontinue the related integration.
9. AI and automated features
9.1 The Platform may include AI-assisted features, including AI Damage Intelligence that compares check-in and check-out photos and may propose damage findings or draft claims.
9.2 AI output is advisory. AI outputs may contain errors and are provided to assist, not replace, human judgment. You are solely responsible for reviewing, verifying, and acting on AI outputs, including any damage determination, charge, or claim asserted against a Renter. Rentavoq disclaims liability for reliance on AI outputs.
9.3 You will not represent AI outputs as guaranteed or as legal, insurance, or expert determinations.
10. Data ownership and license
10.1 Operator Data. As between the parties, you own Operator Data. You grant Rentavoq a worldwide, non-exclusive license to host, process, transmit, display, and use Operator Data to provide and improve the Platform, to comply with law, and as otherwise permitted in these Terms and the Data Processing Addendum.
10.2 Aggregated and de-identified data. Rentavoq may create and use aggregated and de-identified data that does not identify you, any Renter, or any individual, for analytics, benchmarking, and improving the Platform, provided it is not re-identifiable.
10.3 Rentavoq IP. Rentavoq and its licensors own all rights in the Platform, software, Documentation, and trademarks. No rights are granted except as expressly stated.
10.4 Feedback. You grant Rentavoq a perpetual, royalty-free license to use feedback you provide.
10.5 Data protection. Processing of Renter personal data is governed by the Rentavoq Privacy Policy and, where Rentavoq acts as processor for Operator, the Data Processing Addendum, which is incorporated by reference.
11. Acceptable use
Your use of the Platform is subject to the Rentavoq Acceptable Use Policy (the "AUP"), incorporated by reference. Violation of the AUP is a material breach.
12. Confidentiality
12.1 Each party may access the other's Confidential Information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors bound by confidentiality.
12.2 Exclusions apply for information that is public, independently developed, or rightfully received from a third party. Compelled disclosures are permitted with notice where lawful.
13. Service levels and support
13.1 Availability commitments, support tiers, and remedies (if any) are described in the Operator Subscription Agreement or an SLA exhibit. Absent a written SLA, the Platform is provided on a commercially reasonable-efforts basis.
13.2 Scheduled maintenance and emergency maintenance may cause downtime; we will use reasonable efforts to provide notice of scheduled maintenance.
14. Suspension
14.1 We may suspend access, in whole or part, if: (a) you materially breach these Terms or the AUP; (b) your use poses a security risk or may harm Rentavoq, other customers, or third parties; (c) required by law or a Third-Party Service; or (d) payment is overdue.
14.2 We will use reasonable efforts to give notice and, where practicable, an opportunity to cure, except in urgent situations.
15. Term and termination
15.1 Term. These Terms apply while you have an active account or Order Form.
15.2 Termination for cause. Either party may terminate for the other's uncured material breach after 30 days' written notice.
15.3 Termination for convenience. Termination rights for convenience, if any, are set in the Order Form or Subscription Agreement.
15.4 Effect. Upon termination, your license ends and you must cease use. Sections that by their nature survive (including 7, 10, 12, 16, 17, 18, 19, and 20) survive.
15.5 Data export and deletion. For 30 days after termination, Rentavoq will make Operator Data available for export in a commercially reasonable format, after which it may be deleted per the Data Processing Addendum and applicable law.
16. Warranties and disclaimers
16.1 Each party represents it has authority to enter these Terms.
16.2 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE PLATFORM AND ALL THIRD-PARTY SERVICES, VERIFICATION RESULTS, TELEMATICS DATA, AND AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTAVOQ DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
17. Limitation of liability
17.1 No indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
17.2 Cap. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO RENTAVOQ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
17.3 Exclusions. Certain liabilities may be excluded from the cap or waiver as required by law (for example indemnification obligations, breach of confidentiality, or a party's willful misconduct).
18. Indemnification
18.1 By Operator. You will defend, indemnify, and hold harmless Rentavoq from third-party claims arising from: (a) your rental operations and relationships with Renters; (b) Operator Data and content; (c) your violation of law, these Terms, or the AUP; (d) your rental agreements, disclosures, or insurance decisions; and (e) claims by Renters or third parties relating to vehicles, damage, deposits, tolls, citations, injuries, or telematics monitoring.
18.2 By Rentavoq. Rentavoq will defend you against third-party claims that the Platform, as provided and used in accordance with these Terms, infringes a U.S. intellectual-property right, subject to customary exclusions and remedies.
18.3 Procedure. The indemnified party will give prompt notice, allow the indemnifying party to control the defense, and provide reasonable cooperation.
19. Dispute resolution; arbitration; governing law
19.1 Governing law. These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-laws rules.
19.2 Venue or arbitration. Disputes will be resolved either in the state and federal courts located in Indiana, or by binding arbitration seated in Indiana with a class-action waiver. [The final selection of forum, administrator, and county is being made with Indiana counsel and will be stated here before these Terms become effective.]
19.3 Class-action waiver. To the extent permitted by law, disputes will be resolved on an individual basis; class, collective, and representative actions are waived.
19.4 Injunctive relief. Either party may seek injunctive relief for IP or confidentiality breaches in any court of competent jurisdiction.
20. General
20.1 Assignment. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.
20.2 Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
20.3 Notices. Notices to Rentavoq: legal@rentavoq.com [notice address to be confirmed]. Notices to you: your account contact.
20.4 Entire agreement; order of precedence. These Terms, the Order Form, the Acceptable Use Policy, the Privacy Policy, and the Data Processing Addendum form the entire agreement. Order of precedence: Operator Subscription Agreement → Order Form → these Terms → incorporated policies.
20.5 Amendments. We may update these Terms; material changes will be notified and effective upon the stated date or continued use.
20.6 Severability; waiver; independent contractors. Standard provisions apply.
20.7 Contact. Rentavoq, Indianapolis, Indiana [full address to be added] — legal@rentavoq.com [to be confirmed].